Many enterprises are facing a key decision: keep their aging, antiquated on-premise solution or embrace the future and move to a hosted solution
There is a lot of natural hesitancy towards being an early adopter of a technology. Questions like "will this work?", "how does this help our bottom line" and "is this right decision?" can be heard rattling around the skulls of IT executives from miles away. This is why many offices for companies around the globe, there are arguments being made about hosted or cloud voice solutions and on-premise options.
When that discussion takes place, there are a lot of factors to consider, and each of the following are topics that are important enough that should both be considered and should drive that conversation:
Can you imagine using a computer from the 1990s to do your work? Or how about using a trusty car phone to make calls while driving into work? If the thought of relying on either of those relics to do business scared you, then you need to ask yourself why you’re relying on today’s work to be done using telephone technology from decades past. Cloud voice has firmly entrenched itself as the technology of tomorrow that is both affordable and available today. Analog and on-premise systems will soon be as rare as a telegraph, and thank goodness you’re not using one of those for your office memos.
A traditional on-premise system allows you to have a predetermined maximum number of users, and this model can function well for companies that don’t add or remove users on a regular basis. However, for those enterprises that do add and remove users more often, the moment you pass the available threshold (even if by a single user) you have to upgrade the system and pay for the next maximum number of seats available, even though you won’t be using all of them. The benefit a hosted solution provides is the ability to with a few mere clicks, you can add or remove seat and you only pay for the seats you’re actually using. For companies that are growing or need the ability to scale up or down at a moment’s notice, a hosted solution is much more streamlined and cost friendly.
Hosted solutions can reduce upfront expenditures such as hardware and save costs in a number of ways; beginning with reducing costly maintenance fees and allowing organizations to pay only for the number of users using the technology. In a very tangible way, hosted solutions provide savings and furthermore, allow enterprises to switch from a capital expenditure to a operational expense.
While your debate doesn't need to end to with these three topics (it could certainly extend the conversation to include customization, maintenance, disaster recovery, mobility and on and on), but technology, scalability and cost are certainly driving factors that every business needs to consider. And as current trends show, companies that are ready to lead in their industry will continue to pick hosted voice over solutions on-premise options.